Mike Etheredge, CEO and Dennis Etheredge, president and Ben Scheen, Operations Manager
Time and again, history has evidenced the excellence of service providers, particularly in the manufacturing and engineering sectors, which remain as volatile as the technology that supports them. Quite a few companies have come up and gone under in this era of manufacturing renaissance, wherein larger players continue to acquire smaller job shops to pursue higher efficiency. One firm that has stood the test of time is Etheredge Industrial Services. The company grew from humble beginnings when Mike Etheredge decided to leave his sales position at a local motor service facility and start a company along with his wife Brenda and five other employees and began Etheredge Electric Company in 1985. Since then, Etheredge Industrial Services has matched pace with the exponential growth of technology and stands tall as a specialist in servicing a variety of motors. In 2019 the company name changed to Etheredge Industrial Services in order to be more relevant in the mechanical sector including pumps, gearboxes, air compressors, and more. From one shop and five employees, the company has evolved into three shops and 110 employees; Operating across Shreveport, LA Tyler, TX and Lake Charles, LA, while servicing a 10 state area striving to enhance its service portfolio for clients and customers alike.
Adding to their niche marketplace with their expertise in various types of AC, DC, and synchronous motors, Etheredge Industrial Services offers an array of services tailored to repair, refurbish, and restore motors, field services equipped with logistics capabilities, and a complete motor inventory management system (MIMS) with climate-controlled storage. The company also rebuilds AC/DC motors, synchronous motors, pumps, gearboxes, air compressors, and similar rotary machines. “Our services range from reconditioning and rewinding of AC, DC and synchronous electric motors of all makes and sizes,” begins Dennis Etheredge, president of Etheredge Industrial Services. “When we rebuild or repair a motor, pump, gearbox or compressor, combined with proper maintaining it will endure a maximum life span.” Building upon this skill set, the company caters to the steel, petrochemical, pulp & paper, mining, railroad, wood products, and many other manufacturing requirements in the industry.
Streamlining the Repair/Rebuild Process
A noteworthy benefit of engaging with Etheredge Industrial Services is that the company outlines the entire repair or rebuild process from start to finish, thereby streamlining the flow of operations in a timely and well-documented manner.
It adds a sense of transparency to the servicing workflow that otherwise remains absent among most engagements. Etheredge Industrial Services upholds the highest standards of precision throughout the job shop floor by adding quality checkpoints on multiple nodes within a repair workflow. Every piece of equipment that comes in or goes out of the shop is rigorously tested against the relevant quality assurance standards and benchmarks. “From the time a mill representative contacts us for a service, we dispatch the appropriate size truck through our fleet, which is followed by the quality assurance checks to capture all the necessary information on the machinery. Upon completion of the service based on the customer’s specifications, we ensure that the equipment is returned to the customer at the highest standard,” explains Ben Scheen, Operations Manager at Etheredge Industrial Services.
Our services range from repairs, restore, and rewinding to the upgrading of AC and DC electric motors of all makes and sizes
The company also prides itself on a unique piece of equipment—an ultrasonic cleaner—that continues to be scarce among most job shops in the country; the merit of this equipment is often understated. To put things in perspective, consider the traditional motors with carbon brushes that are steam cleaned. Despite its benefits, this cleaning process may not entirely remove carbon dust, often accumulated deep inside the armature or the frame. Conventionally, service providers who fail to clean a motor in such a condition often suggest the rewinding of the armature, which is invariably a cost-intensive process. On the other hand, with ultrasonic cleaning, ultrasonic waves pass through the apparatus in water at high temperatures. “Such a reconditioning process helps the customer substantially, especially when they are faced with having to rewind a motor that has an armature worth several thousands of dollars,” adds Dennis Etheredge. Designed to physically clean DC armatures operating at 2000 horsepower, the 10 ½ long, 4½ wide, and 4½ deep ultrasonic cleaning unit removes contaminants that are difficult and expensive to clean using traditional methods.
Such use cases are a few among the extensive specializations offered by the company. A paper mill running a 1500 horsepower synchronous motor approached Etheredge Industrial Services for assistance in a particular instance. As the mill was built around the motor, moving the machine for service was out of the question, requiring in-house professionals to address the breakdown. Etheredge Industrial Services took a team to the location and completely rewound the motor in less than two weeks – a task which would otherwise require several weeks or months to complete.
Similarly, the company boasts quite a few success stories featuring collaborations wherein Etheredge Industrial Services replaced broken rotor bars on-site, braised them, and conducted preventive maintenance, which prevented a mill from removing three different motors, which would lead to substantial downtime and the extensive consumption of resources.
A Legacy Built on Dedication, Excellence and Transparency
From the time a mill representative contacts us for a service, we arrange for the pick up of the machinery through our fleet of trucks, which is followed by the quality assurance checks to capture all the necessary information on the machinery
Etheredge Industrial Services has crafted many such success stories with clients across disparate industries, in turn upholding its founding vision. “We had eight months between the time I left my previous job and was up and running with Etheredge Electric company,” recollects Mike Etheredge, CEO of Etheredge Industrial Services. “And since the very first days of this company, we have envisioned to be different from existing service providers. We pledged to never charge for estimates, pickups, or deliveries. If there were ever a grey area between the failure of a motor and the customer, we would always side with the customer, and that on itself served as a warranty to our clients.”
In the manufacturing and industrial sectors, a motor is considered the heart of a machine, owing to its ability to convert one form of energy into another. As such, a motor needs to be maintained like a human heart to ensure longevity and efficiency. No one understands this better than Etheredge Industrial Services, which offers a full continuum of engineering services to clients and helps them address manufacturing challenges most economically and efficiently.
The founding principles of the company, as narrated by Mike, evidently remain strong, allowing its decision-makers to invigorate industrial floors and support customers in their efforts to attain higher operational efficiencies. In all of these engagements, the company upholds to its Mission Statement, “To be a leader in our industry by setting the bar at the highest level. To provide the highest level of quality and service in a safe and timely manner. To be totally transparent while upholding the highest level of integrity to our customers, vendors, and ourselves,” effectively personifying precision on the manufacturing floor.